QAD’s Service and Support module is one of the most valuable aspects of QAD ERP. In this webinar, Don Lindsey provides a comprehensive overview of SSM module and explains how it enables companies to make business decisions from a solid base of information. He also shows how SSM provides structured business procedures to after-sales endeavors. This webinar introduces organizations to some of the basic functionality of Service and Support, including…

      •   Understanding the basics of Service and Support
      •   Setting up QAD Service and Support successfully
      •   Managing Service and Support BOMs and Routings
      •   Maintaining Accurate Installed Base and End User data
      •   Managing Calls – CAR and CIR